Turn one-time buyers into regulars. Own your customer data.
Every Veloci order builds a customer profile: name, contact details, order history, favourite items, lifetime value, and last order date. Use this data to re-engage churned customers, reward your best regulars, and personalise every interaction.
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Automatic customer profile creation from every order across all channels
Lifetime value, order frequency, and average spend visible per customer
Segment customers by behaviour: first-timers, regulars, at-risk of churn
Export customer lists for targeted WhatsApp or SMS campaigns
GDPR-compliant: full data export and deletion on request with audit log
Opt-in management: separate consent flags for order notifications vs marketing
Trusted by 500+ restaurants across Europe and Africa
Deliverect passes orders through from aggregators but gives you zero customer data — the marketplace owns the customer. Veloci ensures every direct order builds your own CRM.
Toast CRM is a paid add-on module. Veloci includes customer profiles and segmentation in all plans at no extra cost.
Yes. All customer data belongs to your restaurant. Veloci processes it on your behalf under a data processing agreement. You can export your full customer list at any time and take it with you if you ever leave.
Yes. Veloci uses phone number as the primary identifier across channels. A customer who orders by phone on Monday and via WhatsApp on Thursday is recognised as the same person, building a single unified profile.
The at-risk segment automatically flags customers who ordered regularly but have not returned in a period you define (e.g. 30 days for weekly customers). You can then target them with a re-engagement discount.
Yes. Each customer profile shows their full order history and a breakdown of their most frequently ordered items. This helps the AI suggest their usual order when they call or message.
Veloci separates transactional consent (order confirmations) from marketing consent (promotions). Customers opt in to marketing separately, either during checkout or via a WhatsApp opt-in flow. Opt-outs are processed immediately.
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