Pellegrini's Pizzeria

Missing 25+ calls every Friday night

Every Friday between 6pm and 9pm, Pellegrini's would get slammed. The phone never stopped ringing, and Marco's two-person front-of-house team simply couldn't keep up. Calls went to voicemail. Customers got busy signals. Regulars started ordering from the place down the block — not because the pizza was better, but because it was easier to reach them. Marco estimated he was turning away $3,000–$4,000 in revenue every single weekend, just from unanswered calls. Hiring a dedicated phone person wasn't viable: too expensive, too unreliable, and it still wouldn't solve the simultaneous-call problem.

AI phone ordering that answers every call, instantly

Veloci's AI phone agent went live at Pellegrini's in a single afternoon. It integrated directly with their existing menu and learned the regulars' usual orders within the first week through simple repeat-caller detection. The AI handles the full call flow — greeting, menu navigation, upsells, order confirmation, and estimated delivery time — in a voice that customers describe as 'surprisingly natural.' When a caller asks a question the AI isn't certain about, it escalates to staff immediately. Marco's team now touches the phone only for edge cases.